Your order confirmation will be sent to the email address provided after placing your order. You will receive the tracking number to your order once it has been dispatched.
All orders are shipped from U.K. and we are following the U.K. Public and Bank Holidays calendar.
We ship via Evri UK for domestic and FedEx for international orders. We may, at our discretion, ship your order via other courier services.
Muzungu Sisters is not responsible for packages delayed due to weather or events beyond our control.
If you are an EU customer, you can continue placing your orders on www.muzungusisters.com as usual. All of our EU order are inclusive of duties and VAT.
Please note that Le Monde Beryl brand items are shipped directly from Le Monde Beryl following their Terms and Conditions. Prices shown on items from Le Monde Beryl are exclusive of duties and VAT; customers are responsible for any duties and VAT incurred on Le Monde Beryl shipments.
For further enquiries, please contact: firstname.lastname@example.org
All our orders to the EU are sent DDP (Delivery Duty Paid). Muzungu Sisters will be covering all duty costs. If you have any questions, please contact: email@example.com
Please note that Le Monde Beryl brand items are shipped directly from Le Monde Beryl following their Terms and Conditions. Items from Le Monde Beryl are exclusive of duties and VAT; customers are responsible for any duties and VAT incurred on Le Monde Beryl shipments.
Please note: some larger items have separate shipping rates; rates are calculated at check out
UK collect from studio: Free
UK standard shipping up to 5 days*: Free
UK London zone 1 & 2 same day delivery (orders must be placed before 16:30, Monday-Friday**): £15.00
EU standard shipping*: £15.00
Switzerland standard shipping*: £30.00
Cyprus, Egypt & Turkey standard shipping*: £25.00
North & South America
US standard shipping*: £20.00
Caribbean standard shipping*: £35.00
South America standard shipping*: £50.00
Middle East standard shipping*: £30.00
Japan, Korea, China & Malaysia standard shipping*: £25.00
Rest of Asia, including India standard shipping*: £30.00
Russia standard shipping*: £50.00
Australia & New Zealand standard shipping*: £35.00
* Subject to delivery terms & conditions
** Same day delivery on orders placed before 4:30pm, Monday to Friday
EXCHANGES AND RETURNS
We accept returns of unworn and unaltered items within 7 working days from the date the package was delivered to you. We invite you to return an item in exchange for another size, or we will issue you your choice of a credit note or a full refund. The original shipping charges will not be refunded.
Shipping costs incurred when returning items are your responsibility. When returning from outside of the U.K. please clearly mark the package as a return to avoid customs delays and charges.
Sale items are final sale and non-refundable.
Please remember, all items must be returned to us unused, unworn, unwashed, undamaged, or unmodified in any way. Items must be returned in their original packaging with all tags, if any, still attached.
For any questions about returns, your purchase, or for any other query related to our online store please contact: firstname.lastname@example.org