Privacy Policy

PRIVACY POLICY

Last updated: June 2026

At Muzungu Sisters, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, make a purchase, create an account, sign up to our newsletter, or otherwise interact with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

Who We Are

Muzungu Sisters Ltd is the data controller responsible for the personal information collected through this website.

Registered office:
118 Westbourne Studios
242 Acklam Road
London W10 5JJ
United Kingdom

Company Number: 7491600

If you have any questions about this Privacy Policy or how we handle your information, please contact us at: info@muzungusisters.com

Information We Collect

We may collect information that you provide directly to us, including:

Name
Billing and delivery addresses
Email address
Telephone number
Account login details
Purchase history
Customer service correspondence
Marketing preferences

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device information
Website activity and browsing behaviour
Cookie identifiers

Payment information is processed securely through our payment partners. We do not store full payment card details on our servers.

How We Use Your Information

We use your personal information to:

Process and fulfil orders
Deliver products and manage returns
Provide customer support
Manage your online account
Communicate with you regarding purchases and enquiries
Improve our website, products and services
Prevent fraud and maintain website security
Comply with legal and regulatory obligations
Send marketing communications where permitted by law

Our legal basis for processing your information may include the performance of a contract, compliance with legal obligations, our legitimate business interests, and your consent where required.

Marketing Communications

If you choose to receive marketing communications from us, we may send you updates about new collections, events, collaborations, special offers and other news we believe may be of interest.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Sharing Your Information

We may share your information with carefully selected third-party service providers who help us operate our business, including:

Payment processors
Delivery and logistics providers
E-commerce and website hosting providers
Marketing and communications platforms
Analytics providers
Professional advisers

We require these providers to process your information securely and only for the purposes of providing services to us.

We may also disclose information where required by law or to protect our legal rights.

International Transfers

Some of our service providers may process personal information outside the United Kingdom or European Economic Area.

Where international transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including satisfying legal, accounting and reporting requirements.

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict or object to certain processing activities
Request transfer of your information to another provider
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@muzungusisters.com.

We may request proof of identity before responding to your request.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and support our marketing activities.

You can manage your cookie preferences through your browser settings or our cookie consent tool.

For further information, please refer to our Cookie Policy.

Security

We take appropriate technical and organisational measures to safeguard personal information against unauthorised access, disclosure, alteration or destruction.

While we work hard to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

Children's Privacy

Our website is not intended for children under the age of 16 and we do not knowingly collect personal information from children.

Complaints

If you have concerns about how we process your personal information, we encourage you to contact us first so that we can address your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.